Balance Bikes

To make it easy for you, we will pre-fill your address as the delivery address for a new order. Of course, you can adjust this address and have your order delivered to your workplace, friends, or family. Simply add a different address when reviewing your details. We will then ensure your order reaches the correct destination.

When will my order be shipped?

If you order before 5 PM on weekdays, your order will be shipped the same day. Orders placed on Saturday & Sunday will be shipped on Monday.

• The delivery time for your package is generally fixed. However, exceptions such as public holidays and ad hoc delays with the carrier may lead to slight delays. Is your delivery address in a remote area? Please allow for at least one extra business day.
  

1 business day

• Netherlands
• Belgium
• Germany (Western part)
• Luxembourg

2 working days

• Wadden Islands (NL)
• Germany (other areas)
• France
• Monaco
• United Kingdom 
• Poland
• Austria 

3-4 working days

• Estonia
• Finland
• Hungary
• Spain
• Portugal
  

Please note: Within the Netherlands and Belgium, Saturday also counts as a delivery day. Is your destination not listed in the overview above? Please contact customer service and we will assist you!

iDEAL — Pay directly via your Dutch bank.

Bancontact — Secure online payment for Belgian customers.

Sofort Banking — Direct bank transfer for European customers.

Visa / Mastercard / Amex / Maestro / UnionPay — Globally accepted credit and debit cards.

Apple Pay — Pay quickly via your Apple device.

Google Pay — Super-fast checkout with your Google account.

Shop Pay — Accelerated checkout for Shopify stores.

PayPal — Pay easily with your PayPal account.

When returning an item, you must always state your order number so that we can process the return quickly and correctly.

When purchasing products online, you have the option to cancel the purchase without giving a reason for 14 calendar days. This period starts the day after receipt of the item. If you exercise your right of withdrawal, you can return the product with all supplied accessories and – if possible – in its original condition and packaging. If you exercise your right of withdrawal, only the shipping costs for the return will be at your own expense.

Received incorrect or defective item

In the unlikely event that you receive a defective or incorrect product, you can report this via team@mooiys.com Any shipping costs for returning the item will be covered by us.

Your Purchase Amount
We will refund your purchase amount as soon as possible, but no later than within 30 calendar days. This also includes any shipping costs incurred for the return, if the error lies with us.

Return Address
You can return your items using the return form.

Within the warranty conditions, you do not have to pay anything. If the damage falls outside the warranty, you will receive a price quote before the repair is carried out. You can always refuse this. If you agree, we will try to repair the item as quickly as possible.

Yes, from the moment you purchase the item, there is a 1-year warranty. At mooiys.com, your invoice serves as proof of warranty.