Privacy Statement

MOOIYS BV, located at Marithaime 8, 6662 WD in Elst, is responsible for the processing of personal data as reflected in this privacy statement.

Personal data we process

MOOIYS processes your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the

personal data we process:
- First and last name
- Address data
- Phone number
- Email address
- IP address
- Other personal data that you actively provide for example by creating a profile on our website, in correspondence and by phone
- Bank account number

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data on website visitors who are under the age of 16. Unless they have parental or guardian consent. However, we cannot verify whether a visitor is over 16 years of age. We therefore recommend that parents be involved in their children's online activities in order to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at team@mooiys.com and we will delete this information.

For what purpose and on what basis we process personal data

Mooiys BV processes your personal data for the following purposes:
- To process your payment
- To send you our newsletter and/or advertising folder
- To be able to call or e-mail you if this is necessary to be able to carry out our services
- To inform you about changes to our services and products
- To offer you the opportunity to create an account
- To deliver goods and services to you
- Mooiys BV also processes personal data if we are legally obliged to do so, such as data we need for our tax return

Automated decision-making: Mooiys BV does not make decisions about matters that could have (significant) consequences for individuals on the basis of automated processing. These are decisions that are made by computer programs or systems, without an employee of Mooiys BV being involved.

How long we keep personal data

Mooiys BV stores your personal data no longer than is strictly necessary to realize the purposes for which your data are collected.

Sharing personal data with third parties

Mooiys BV only provides third parties and only when necessary for the execution of our agreement with you or to comply with a legal obligation. Mooiys BV only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone the first time you visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. They also allow us to optimize our website. You can opt out of cookies by configuring your Internet browser to stop storing cookies. In addition, you can also delete any information previously stored via your browser settings.

View, modify or delete data

You have the right to view, correct or delete your personal data. You also have the right to withdraw your possible consent for data processing or to object to the processing of your personal data by Mooiys BV and you have the right to data portability. This means that you can submit a request to us to send the personal data we have on you in a computer file to you or another organization named by you. You can send a request to inspect, correct, delete, transfer your personal data or request the revocation of your permission or objection to the processing of your personal data to team@mooiys.com. To make sure that the request for inspection is made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. Mooiys BV would also like to point out to you that you have the opportunity to submit a complaint to the national supervisory authority, the Personal Data Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.

How we secure personal data

Mooiys BV takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service or via team@mooiys.com.

Cookies
Welcome to Mooiys. We place cookies to analyze this website, improve it and provide you with relevant information. Do you agree to these cookies being placed?

Cookies are small text files that can be used by Web sites to make user experiences more efficient.

By law, we may store cookies on your device if they are strictly necessary for the use of the site. For all other types of cookies, we require your consent.

This website uses different types of cookies. Some cookies are set by third-party services displayed on our pages.

The cookie statement on our website allows you to change or withdraw your consent at any time.

Our privacy policy provides more information about who we are, how to contact us and how we process personal data.

If you have questions about your consent, please include the ID and date of consent.

Your permission applies to the following areas: www.mooiys.com

Mooiys BV

Not getting comfortable with something? We'll be happy to help!

Our customer support is available Monday through Friday: 09:00 - 17:00. Average response time: 24 hours

Customer service tel: +31 481 35 1070

Please contact us

Delivery

To make it easy for you, when you place a new order, we pre-fill your address as the delivery address. Of course, you can change that address and have your order delivered to your work, friends or family. Just enter a different address when checking your details. We'll make sure your order gets to the right destination.

When will my order be shipped

If you order before 5 p.m., your order will be shipped the same day on weekdays. Saturday & Sunday orders will go along with Monday's.

What is your delivery time

The delivery time of your package is generally fixed. However, exceptions such as holidays, as well as ad hoc delays at the carrier, can cause some delay. Is your delivery address in a remote area? Please allow at least one additional business day.

1 business day

Netherlands
Belgium
Germany (western part)
Luxembourg

2 business days

Wadden Islands (NL)
Germany (other)
France
Monaco
United Kingdom
Poland
Austria

3-4 business days

Estonia
Finland
Hungary
Spain
Portugal

NOTE: Within the Netherlands and Belgium, Saturday also applies as a delivery day. Is your destination not listed above? Contact customer service and we will look into it with you!

What payment methods are there?

iDEAL
Credit Card
Bancontact
Sofort Banking
Transfer
PayPal
Paysafecard
KBC-CBS payment button
Belfius Direct Net

Can I exchange my item(s)?

If you wish to return an article, you must always state your order number, so that we can process the return quickly and correctly.

When purchasing products online, you have the option to cancel without giving any reason for 14 calendar days. This period starts the day after receiving the article. If you exercise the right of withdrawal, you can return the product with all delivered accessories and - if possible - in its original condition and packaging. If you exercise your right of withdrawal, only the shipping costs of the return will be for your account.

Wrong or defective item received

In the unlikely event that you have received a defective or wrong product, please report it to team@mooiys.com Any shipping costs for returning the product will be at our expense.

Your purchase amount
We will refund your purchase amount as soon as possible, but at the latest within 30 calendar days. As well as the shipping costs incurred when returning the product, if the fault lies with us.

Return address
You can return your items using the return form.

What is the repair cost for my item?

Within the warranty terms, you don't have to pay anything. If the damage does fall out of warranty, you will receive a quote before the repair is carried out. You can always refuse. If you agree, we will try to repair the item as quickly as possible.

Do I have a warranty at Mooiys?

Yes, from the moment you purchased the item, it comes with a 1-year warranty. At mooiys.com, your invoice is your proof of warranty.

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In the Netherlands, Germany, Belgium and Luxembourg

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