About us

We are Mooiys.

Daily life can be hectic enough. No one is waiting for unnecessary challenges.That's why Mooiys works passionately every day to make its clients' daily lives easier.

Mooiys does this with a diverse range of Mooiys products that responds to customer needs. Mooiys gives its customers a smile with a luxury experience. That gives energy.

Direct delivery from stock.

Mooiys stores all its products in its own warehouse.
This ensures that orders can be processed immediately by Mooiys itself.

In addition, this gives you the ability to keep track of product inventory yourself
. This way we can be sure that you get what you order on time.

Not getting comfortable with something? We'll be happy to help!

Our customer support is available Monday through Friday: 09:00 - 17:00. Average response time: 24 hours

Please contact us

Delivery

To make it easy for you, when you place a new order, we pre-fill your address as the delivery address. Of course, you can change that address and have your order delivered to your work, friends or family. Just enter a different address when checking your details. We'll make sure your order gets to the right destination.

When will my order be shipped

If you order before 5 p.m., your order will be shipped the same day on weekdays. Saturday & Sunday orders will go along with Monday's.

What is your delivery time

The delivery time of your package is generally fixed. However, exceptions such as holidays, as well as ad hoc delays at the carrier, can cause some delay. Is your delivery address in a remote area? Please allow at least one additional business day.

1 business day

Netherlands
Belgium
Germany (western part)
Luxembourg

2 business days

Wadden Islands (NL)
Germany (other)
France
Monaco
United Kingdom
Poland
Austria

3-4 business days

Estonia
Finland
Hungary
Spain
Portugal

NOTE: Within the Netherlands and Belgium, Saturday also applies as a delivery day. Is your destination not listed above? Contact customer service and we will look into it with you!

What payment methods are there?

iDEAL
Credit Card
Bancontact
Sofort Banking
Transfer
PayPal
Paysafecard
KBC-CBS payment button
Belfius Direct Net

Can I exchange my item(s)?

If you wish to return an article, you must always state your order number, so that we can process the return quickly and correctly.

When purchasing products online, you have the option to cancel without giving any reason for 14 calendar days. This period starts the day after receiving the article. If you exercise the right of withdrawal, you can return the product with all delivered accessories and - if possible - in its original condition and packaging. If you exercise your right of withdrawal, only the shipping costs of the return will be for your account.

Wrong or defective item received

In the unlikely event that you have received a defective or wrong product, please report it to team@mooiys.com Any shipping costs for returning the product will be at our expense.

Your purchase amount
We will refund your purchase amount as soon as possible, but at the latest within 30 calendar days. As well as the shipping costs incurred when returning the product, if the fault lies with us.

Return address
You can return your items using the return form.

What is the repair cost for my item?

Within the warranty terms, you don't have to pay anything. If the damage does fall out of warranty, you will receive a quote before the repair is carried out. You can always refuse. If you agree, we will try to repair the item as quickly as possible.

Do I have a warranty at Mooiys?

Yes, from the moment you purchased the item, it comes with a 1-year warranty. At mooiys.com, your invoice is your proof of warranty.

Free shipping

In the Netherlands, Germany, Belgium and Luxembourg

Premium customer service

Rated 4.7 out of 1,000+ reviews

Secure payments

Pay with all globally recognized payment methods