To make it easy for you, we will pre-fill your address as the delivery address for a new order. Of course, you can adjust this address and have your order delivered to your workplace, friends, or family. Simply add a different address when reviewing your details. We will then ensure your order reaches the correct destination.
When will my order be shipped?
If you order before 5 PM on weekdays, your order will be shipped the same day. Orders placed on Saturday & Sunday will be shipped on Monday.
What is your delivery time?
The delivery time for your package is generally fixed. However, exceptions such as public holidays and ad hoc delays with the carrier may lead to slight delays. Is your delivery address in a remote area? Please allow for at least one extra business day.
1 business day
Netherlands
Belgium
Germany (Western part)
Luxembourg
2 working days
Wadden Islands (NL)
Germany (other areas)
France
Monaco
United Kingdom
Poland
Austria
3-4 working days
Estonia
Finland
Hungary
Spain
Portugal
Please note: Within the Netherlands and Belgium, Saturday also counts as a delivery day. Is your destination not listed in the overview above? Please contact customer service and we will assist you!
What payment methods are available?
iDEAL — Pay directly via your Dutch bank.
Bancontact — Secure online payment for Belgian customers.
Sofort Banking — Direct bank transfer for European customers.
Visa / Mastercard / Amex / Maestro / UnionPay — Globally accepted credit and debit cards.
Apple Pay — Betaal snel via je Apple apparaat.
Google Pay — Super-fast checkout with your Google account.
Shop Pay — Accelerated checkout for Shopify stores.
PayPal — Pay easily with your PayPal account.
Can I exchange my item(s)?
When returning an item, you must always state your order number so that we can process the return quickly and correctly.
When purchasing products online, you have the option to cancel the purchase without giving a reason for 14 calendar days. This period starts the day after receipt of the item. If you exercise your right of withdrawal, you can return the product with all supplied accessories and – if possible – in its original condition and packaging. If you exercise your right of withdrawal, only the shipping costs for the return will be at your own expense.
Received incorrect or defective item
In the unlikely event that you receive a defective or incorrect product, you can report this via team@mooiys.com Any shipping costs for returning the item will be covered by us.
Your Purchase Amount We will refund your purchase amount as soon as possible, but no later than within 30 calendar days. This also includes any shipping costs incurred for the return, if the error lies with us.
Return Address You can return your items using the return form.
What are the repair costs for my item?
Within the warranty conditions, you do not have to pay anything. If the damage falls outside the warranty, you will receive a price quote before the repair is carried out. You can always refuse this. If you agree, we will try to repair the item as quickly as possible.
Do I have a warranty with Mooiys?
Yes, from the moment you purchase the item, there is a 1-year warranty. At mooiys.com, your invoice serves as proof of warranty.
Free shipping
In the Netherlands, Germany, Belgium, and Luxembourg
