Privacy Statement

MOOIYS BV, located at Marithaime 8, 6662 WD in Elst, is responsible for processing personal data as outlined in this privacy statement.

Personal data we process

MOOIYS processes your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the

personal data we process:
– First and last name
– Address details
– Phone number
– Email address
– IP address
– Other personal data you actively provide, for example by creating a profile on our website, in correspondence, and by phone
– Bank account number

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from parents or guardians. However, we cannot verify whether a visitor is over 16 years old. We therefore advise parents to be involved in their children's online activities to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us via team@mooiys.com, and we will delete this information.

For what purpose and on what legal basis we process personal data

Mooiys BV processes your personal data for the following purposes:
– Processing your payment
– Sending our newsletter and/or promotional brochure
– To be able to call or email you if necessary to perform our services
– To inform you about changes to our services and products
– To offer you the possibility to create an account
– To deliver goods and services to you
– Mooiys BV also processes personal data if we are legally obliged to do so, such as data we need for our tax return

Automated decision-making: Mooiys BV does not make decisions based on automated processing about matters that could have (significant) consequences for individuals. These are decisions made by computer programs or systems without the involvement of a Mooiys BV employee.

How long we retain personal data

Mooiys BV does not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected.

Sharing personal data with third parties

Mooiys BV only provides data to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation. Mooiys BV only uses technical and functional cookies, as well as analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and for your convenience. They ensure that the website functions properly and remember your preferred settings, for example. They also allow us to optimize our website. You can opt out of cookies by configuring your internet browser not to store cookies. Additionally, you can delete all previously stored information through your browser settings.

Accessing, modifying, or deleting data

You have the right to access, correct, or delete your personal data. Additionally, you have the right to withdraw any consent for data processing or object to the processing of your personal data by Mooiys BV, and you have the right to data portability. This means you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization named by you. You can send a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data to team@mooiys.com. To ensure that the request for access has been made by you, we ask you to send a copy of your identity document with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. Mooiys BV also wishes to inform you that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.

How we secure personal data

Mooiys BV takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe that your data is not adequately secured or if there are indications of misuse, please contact our customer service or reach us at team@mooiys.com.

Cookies
Welcome to Mooiys. We use cookies to analyze and improve this website and to provide you with relevant information. Do you agree to the placement of these cookies?

Cookies are small text files that can be used by websites to make user experiences more efficient.

By law, we may store cookies on your device if they are strictly necessary for the use of the site. For all other types of cookies, we need your permission.

This website uses different types of cookies. Some cookies are placed by third-party services displayed on our pages.

You can change or withdraw your consent at any time via the cookie declaration on our website.

In our privacy policy, you will find more information about who we are, how you can contact us, and how we process personal data.

If you have questions about your consent, please state the ID and date of the consent.

Your consent applies to the following areas: www.mooiys.com

Mooiys BV

Having trouble with something? We're happy to help!

Our customer support is available Monday to Friday: 09:00 - 17:00. Average response time: 24 hours

Delivery

To make it easy for you, we will pre-fill your address as the delivery address for a new order. Of course, you can adjust this address and have your order delivered to your workplace, friends, or family. Simply add a different address when reviewing your details. We will then ensure your order reaches the correct destination.

When will my order be shipped?

If you order before 5 PM on weekdays, your order will be shipped the same day. Orders placed on Saturday & Sunday will be shipped on Monday.

What is your delivery time?

The delivery time for your package is generally fixed. However, exceptions such as public holidays and ad hoc delays with the carrier may lead to slight delays. Is your delivery address in a remote area? Please allow for at least one extra business day.

1 business day

Netherlands
Belgium
Germany (Western part)
Luxembourg

2 working days

Wadden Islands (NL)
Germany (other areas)
France
Monaco
United Kingdom
Poland
Austria

3-4 working days

Estonia
Finland
Hungary
Spain
Portugal

Please note: Within the Netherlands and Belgium, Saturday also counts as a delivery day. Is your destination not listed in the overview above? Please contact customer service and we will assist you!

What payment methods are available?

iDEAL — Pay directly via your Dutch bank.

Bancontact — Secure online payment for Belgian customers.

Sofort Banking — Direct bank transfer for European customers.

Visa / Mastercard / Amex / Maestro / UnionPay — Globally accepted credit and debit cards.

Apple Pay — Pay quickly via your Apple device.

Google Pay — Super-fast checkout with your Google account.

Shop Pay — Accelerated checkout for Shopify stores.

PayPal — Pay easily with your PayPal account.

Can I exchange my item(s)?

When returning an item, you must always state your order number so that we can process the return quickly and correctly.

When purchasing products online, you have the option to cancel the purchase without giving a reason for 14 calendar days. This period starts the day after receipt of the item. If you exercise your right of withdrawal, you can return the product with all supplied accessories and – if possible – in its original condition and packaging. If you exercise your right of withdrawal, only the shipping costs for the return will be at your own expense.

Received incorrect or defective item

In the unlikely event that you receive a defective or incorrect product, you can report this via team@mooiys.com Any shipping costs for returning the item will be covered by us.

Your Purchase Amount
We will refund your purchase amount as soon as possible, but no later than within 30 calendar days. This also includes any shipping costs incurred for the return, if the error lies with us.

Return Address
You can return your items using the return form.

What are the repair costs for my item?

Within the warranty conditions, you do not have to pay anything. If the damage falls outside the warranty, you will receive a price quote before the repair is carried out. You can always refuse this. If you agree, we will try to repair the item as quickly as possible.

Do I have a warranty with Mooiys?

Yes, from the moment you purchase the item, there is a 1-year warranty. At mooiys.com, your invoice serves as proof of warranty.

Free shipping

In the Netherlands, Germany, Belgium, and Luxembourg

Premium customer service

Always receive fast and personal assistance

Secure payments

Pay with all globally recognized payment methods