Frequently Asked Questions

To make it easy for you, when you place a new order, we pre-fill your address as the delivery address. Of course, you can change that address and have your order delivered to your work, friends or family. Just enter a different address when checking your details. We'll make sure your order gets to the right destination.

If you order before 4:30 p.m., your order will be shipped the same day on weekdays. Saturday & Sunday orders will go along with Monday's.

Yes! As soon as the shipment has been created, you will receive immediate notification via e-mail. During the shipping process you will be informed directly by the carrier about the status of the package. You can easily follow your package via Track & Trace and view the expected delivery time.

The delivery time of your package is generally fixed. However, exceptions such as holidays, as well as ad hoc delays at the carrier, can cause some delay. Is your delivery address in a remote area? Please allow at least one additional business day.

1business day
Netherlands
Belgium
Germany (western part)
Luxembourg

2 working days
Wadden Islands (NL)
Germany (other)
France
Monaco
United Kingdom
Poland
Austria

3-4 working days
Estonia
Finland
Hungary
Spain
Portugal

NB: Within the Netherlands and Belgium, Saturday also counts as a delivery day. Is your destination not listed above? Contact customer service and we will look into it with you!

You can search for an item using our search bar at the top right:

1) Enter a term.
2) If necessary, specify the category (e.g., tents).
3) Click search.

Shipping costs are at your own expense.

• iDEAL
• Credit Card
• Bancontact
• Sofort Banking
• Transfer
• PayPal
• Paysafecard
• KBC-CBS payment button
• Belfius Direct Net

If you order before 4:30 p.m., your order will be shipped the same day on weekdays. Saturday & Sunday orders will go along with Monday's.

Once we have processed your cancellation request, a refund period of 14 calendar days applies.

Yes, you may if the item is incomplete, damaged or defective 7 days after the package arrives. This can be done free of charge within the warranty period.

If you wish to return an article, you must always state your order number, so that we can process the return quickly and correctly.

When purchasing products online, you have the option to cancel without giving any reason for 14 calendar days. This period starts the day after receiving the article. If you exercise the right of withdrawal, you can return the product with all delivered accessories and - if possible - in its original condition and packaging. If you exercise your right of withdrawal, only the shipping costs of the return will be for your account.

Wrong or defective item received

In the unlikely event that you have received a defective or wrong product, please report it to team@mooiys.com Any shipping costs for returning the product will be at our expense.

Your purchase amount
We will refund your purchase amount as soon as possible, but at the latest within 30 calendar days. As well as the shipping costs incurred when returning the product, if the fault lies with us.

Return address
You can return your items using the return form.

Within the warranty terms, you don't have to pay anything. If the damage does fall out of warranty, you will receive a quote before the repair is carried out. You can always refuse. If you agree, we will try to repair the item as quickly as possible.

Yes, from the moment you purchased the item, it comes with a 1-year warranty. At mooiys.com, your invoice is your proof of warranty.